TERMS OF SERVICE (TOS)

Congratulations on choosing Egress Media, Inc.! 

1. Acceptance of Terms
By accepting Egress Media, Inc. (EGRESS) Terms of Service (TOS) electronically or in writing, and/or by using Egress’ services, including but not limited to, submission of content to Egress’ design department, payment or authorization of payment, you (Client) agree to be bound by the following terms and conditions. Client also agrees that Client’s electronic acceptance of this TOS shall have the same force and effect as if Client had agreed to this TOS in writing.
EGRESS provides its services to Client subject to the following TOS, which may be updated from time to time without notice. Client may review the most current version of the TOS at www.egressmedia.com/tos.html . Failure to comply with the TOS may result in account termination. By using EGRESS’ services Client agrees to (and hereby signs) the most current version of the TOS. If Client does not expressly reject the TOS and cancel Client’s account within 5 days from the date of initial sale, Client agrees to (and hereby signs) the TOS and EGRESS is instructed to commence work on the Client’s website as if Client had expressly accepted the TOS.

2. Description of Service
EGRESS designs and hosts websites and provides other website-related services, including, but not limited to, support and modification of websites, e-commerce, flash, web-traffic reporting, database development, easy interface for updating the website, email accounts and additional website-related services. Client understands that EGRESS’ services may include certain communications from EGRESS such as advertisements, notices, service announcements and newsletters. Client is responsible for obtaining access to EGRESS’ services that may involve 3rd party fees (including but not limited to, ISP, merchant accounts and gateways). Client is also responsible for all equipment and software necessary to access EGRESS’ services.

3. Electronic Delivery Policy
EGRESS is a website-related business and communicates with its Clients electronically. When Client accepts this TOS Client consents to receive electronically from EGRESS any notices, agreements, disclosures, or other communications (Notices). Client agrees that EGRESS may send electronic Notices in either of the following ways. 1) To the email address provided to EGRESS at the time of sale or 2) to the new email address account Client sets up through EGRESS. Client agrees to check the designated email addresses regularly for Notices. Notice from EGRESS is effective when sent by EGRESS, regardless of whether the Notice is read or received by Client.

4. Privacy Policy
Personal data and certain other information about the Client are subject to EGRESS’ Privacy Policy. For more information see the privacy policy at www.egressmedia.com/privacy.html . By using EGRESS’ services Client also agrees to the most current version of EGRESS’ Privacy Policy.

5. Call Monitoring and Recording Privacy Statement
As part of EGRESS’ commitment to providing the best possible service EGRESS may monitor and record phone calls answered by EGRESS and made by EGRESS. EGRESS may also archive recorded voice mail messages. EGRESS records calls for training purposes, to improve customer service, and to ensure an accurate record of Client calls, which may be needed to support transactions that take place over the phone. This allows EGRESS to identify how EGRESS can better serve its customers.

6. Unacceptable Practices
As EGRESS strives to offer the very best service, there are certain guidelines and policies that must govern EGRESS’ efforts and relationships with its clients. Practices that are in violation of these guidelines and policies are strictly forbidden and will result in the immediate termination of EGRESS’ services. Such decisions are at the sole discretion of Egress Media, Inc.. Unacceptable practices include, but are not limited to:

• Adult or pornographic material including, but not limited to, sexually explicit or suggestive material
• Sexually oriented products or material
• Nudity, including airbrushing (exceptions granted on a case-by-case basis if for medical purposes)
• Lingerie websites
• Offensive or otherwise distasteful material
• Bulk emailing tools
• Distribution of internet viruses or other harmful or destructive activities
• Gambling, gaming, lotteries, and like activities
• Harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, racial, chauvinistic, ethnically offensive or otherwise objectionable content or language
• Defamatory, hateful or revenge content or language.
• Content or language that is harmful to minors in any way
• Illegal activities such as ponzi schemes, fraudulent charging of credit cards, copyright violations, plagiarism, software piracy, and all unauthorized use of materials or content that infringes on third parties’ intellectual properties
• Intentional or unintentional violations of any applicable local, state, national or international law.
• Reselling email accounts or hosting accounts to third parties
• Reselling of any EGRESS services including, but not limited to, design services, or updates to third parties without a written re-seller agreement.
• Spamming and all other forms of unsolicited messages including, but not limited to, spam, pyramid schemes, chain letters, and junk email
• Links to other sites that are in violation of Egress’ policies and guidelines
• Other activities, whether lawful or unlawful, that EGRESS deems to be in poor taste or that reflect adversely on EGRESS or EGRESS’ other clients
• EGRESS reserves the right to refuse to design or host an account at its sole discretion at anytime.

As an EGRESS’ Client, you agree to conduct your business in a legal and professional manner. Client understands that all information, data, text, software, music, sound, photographs, video, messages and other material (Content) on Client’s website is the sole responsibility of the Client. Client is fully responsible for all website content and agrees to hold EGRESS harmless in the event of third parties’ legal issues brought against Client for Client’s business practices. EGRESS retains the right to terminate any accounts that are in violation with the letter or spirit of this TOS. EGRESS may also at its sole discretion and at any time, discontinue providing services, or any part thereof, with or without notice. If an account is terminated by EGRESS for a TOS violation the Client is not eligible for a full refund and any refund is subject to the Cancellation Fee and Refund Policy. (See Termination)
As an EGRESS’ Client you may have access to editing tools for your website. Client may edit, add or delete content to the website at anytime. With this understanding EGRESS may or may not pre-screen content. EGRESS shall have the right (but not the obligation) to pre-screen and refuse or remove any content at its sole discretion. Client agrees that Client bears all risks associated with the use of all content, whether edited or written by EGRESS or not, including any reliance upon accuracy, usefulness or completeness.
Client acknowledges that EGRESS may access, preserve, and disclose Client’s account information and content if required to do so by law or in a good-faith belief that such access, preservation, or disclosure is reasonably necessary to comply with legal processes, enforce the TOS, provide customer service or protect the rights, property, or safety of EGRESS and the public.

7. Intellectual Property Policy
EGRESS respects copyright laws and the intellectual property of others. EGRESS may terminate accounts for copyright infringement. If you believe your work has been copied and is accessible on an EGRESS’ website please contact Egress right away.
EGRESS will not use copyrighted or trademarked materials on any Client’s website without the express written consent of the copyright or trademark owner. It is Client’s responsibility to ensure that all content submitted to EGRESS is original content and free from third-party copyright or trademark protection, or to obtain permission to use from the copyright or trademark owner. Client assumes full liability for any copyright or trademark infringement of Client’s website on any third-party copyright or trademark, including, but not limited to, any infringement due to website content, website design or the look and feel of Client’s website.
(See Unacceptable Practices)
Customer content that is sent to EGRESS will remain the intellectual property of the Client. EGRESS does not return original content to the Client. Unless a request to return the original content to the Client is made in writing upon submission of the content, the content will be destroyed. EGRESS will attempt to honor requests to return original content, however, EGRESS has no liability and does not guarantee the return of any content to Client.
Domain names purchased by EGRESS and website designs, databases, stores, or programs created by EGRESS are the property of EGRESS until Client has paid all fees including one full year of monthly hosting. (See Domain Names Purchase/Hosting Agreement)

8. International Use
Recognizing the global nature of the internet, Client agrees to comply with all local rules regarding online conduct and acceptable content. Specifically, Client agrees to comply with all laws regarding the transmission of technical data exported from the United States, or the country in which Client resides and/or transacts business.

9. Interstate Communications
Client acknowledges that by using EGRESS’ services Client will be causing communications to be sent through EGRESS’ computer networks, which may be located throughout the United States. Due to the nature of electronic communications, even communications that seem to be intrastate can result in the transmission of interstate communications. Client acknowledges that use of EGRESS’ services results in interstate data transmissions.

10. Website Construction Procedure
With help and input from the Client, EGRESS will prepare the appropriate custom design and work with the content provided by the Client for development of the site. Client must submit content to the design department before site construction begins on the custom website.  After content is submitted by the Client the website is developed. Prior to the website being taken live the client will receive a missing information notification if content is incomplete. Client will then have two weeks to submit complete content. If complete content is not received the website will then be taken live “as-is”. If the website is taken live without all of the pages completed due to incomplete content those pages may be banked and developed in the future using Client’s design time.

The design and content layout are completed by the designer and presented to the Client for approval. After the Client approves the website, the website will go live. The EGRESS Quality Control team may review the text before site goes live to correct any possible errors. EGRESS will not be held liable for accuracy of information, typos, or spelling errors in any of the content approved by the Client and published on the website. Client will be notified by email that the website is now live.

Client understands, agrees and acknowledges that EGRESS does not guarantee a time frame for completion of ANY custom website. A custom website cannot be completed without submission of complete content, design approvals and participation from the Client. If Client continues submitting additional content throughout the design process, the design time frame is increased. If Client does not submit complete content and EGRESS is not able to start or complete the custom website design, Client is still responsible for all fees incurred including, but not limited to, set-up, enhancement and monthly hosting charges that begin accruing from date of sale. If Client’s website requires custom programming, functionality, flash, e-commerce or the use of a database, the overall development time will be extended.

Client is provided with a space holder immediately after sale. Upon request, client is also provided with an optional welcome website shortly after the initial sale. The welcome website is a temporary website Client can modify and send customers to while the custom website is being built. Client may choose not to have a welcome website if so desired

11. Client Approval
Client is responsible for testing the functionality of the website upon EGRESS’ request for approval, and notification that the website has been completed. This includes, but is not limited to, functionality of all website pages, database, e-commerce store, payment functions, galleries, forums etc. Upon Client approval of the website to go live Client agrees services have been rendered and functionality of website has been tested and approved by Client.
The Client understands and agrees that if the Client does not respond within 5 business days to EGRESS’ request for approval, and notification that the website has been completed, the website along with the functionality of the website and services rendered, will be deemed to be approved by the Client, and the website will be taken live “as-is”. 
The Client understands and agrees that if the Client does not respond to requests for missing information a final notification will be sent to the Client. If the Client does not respond within 5 business days to EGRESS’ notification or requests for missing information, the website, along with the functionality of the website and the services rendered, will be deemed to be approved by the Client, and the website will be taken live with the missing information “as-is” or “under construction”.

12. Website Change Requests Before and After Website Goes Live
EGRESS agrees to build a website or database to specifications quoted per the original sale and original invoice. Any additions or changes requested outside of the scope of the original sale, either prior to the custom website going live or after the site has gone live will be billed at EGRESS’ standard hourly rate. EGRESS is not obligated to complete Client requests or changes outside of the scope of work on the original invoice. If EGRESS does not agree to Client requests or changes, Client is still obligated to pay all fees incurred and due.

13. Database/Programming
EGRESS does not guarantee a time frame for completion of ANY custom database or custom programming. A “custom Database Specifications Summary” may be presented to the Client. EGRESS agrees to complete the database design according to the specifications outlined. If the Client does not object or respond to the Database Specifications Summary in writing within 5 business days it will be deemed to be accepted by the Client and EGRESS will proceed with development of the custom database as outlined. A Database Specifications Summary may not be presented to the Client for purchase of pre-built database modules and e-commerce store modules.

If Client requests changes to a pre-packaged database, pre-built database module, or e-commerce store module, changes are to be billed to Client at EGRESS’ standard hourly rate. There is no guarantee that changes made by EGRESS to a pre-packaged database, pre-built database module, or e-commerce store module will work. Client agrees charges are valid and agrees to pay for all fees incurred for Client’s requested changes to pre-packaged databases, pre-built databases modules, or e-commerce store modules. Once work has begun on a database or custom programming there is No Refund if cancelled.

Client is responsible for testing the functionality of the website upon EGRESS’ request for approval and notification that the website has been completed. This includes, but is not limited to, testing the functionality of the custom database or programming. Upon Client approval of the website to go live, Client agrees services have been rendered and functionality of website has been tested and approved by Client.

14. E-commerce/Stores 
Client is required to submit store content via EGRESS’ content spreadsheet. EGRESS will input up to 20 products free of charge. The Client will be provided with instructions to input any additional products into the store. If the Client requests EGRESS to enter additional products exceeding the original 20, the Client will be charged, and agrees to pay, for each product added to the store at EGRESS’ standard product-entry rates. The e-commerce store module is pre-built and any changes to the look or functionality of the pre-built store require custom programming. The Client will be billed at EGRESS’ standard hourly rate for requested changes. (See Database/Programming)
Client is responsible for testing the functionality of the e-commerce store upon EGRESS’ request for approval and notification that the website has been completed. This includes but is not limited to testing the payment functionality. EGRESS is not responsible for functionality of third-party services such as, but not limited to, merchant account, or gateway. Upon Client approval of the website to go live, Client agrees services have been rendered and functionality of website has been tested and approved by Client.

15. Enhancements to Website
Client may purchase enhancements to the website at the time of initial sale or anytime thereafter. Enhancements to the website may include, but are not limited to, custom programming, database, flash, e-commerce, logos, galleries, rollovers, etc. Client’s requests for enhancements to the original sale will be due and billed separately and at the time of request. The monthly hosting fee will be adjusted according to the enhancements requested or the hosting package selected by Client.

Some enhancements such as, but not limited to, flash, custom programming, functionality, etc may require that a specifications summary be presented to the Client. If the Client does not object to the specifications summary within 5 business days, the summary will be deemed to be accepted, and EGRESS will proceed with the development as outlined. Once work has begun on enhancements purchased by the client there is No Refund if cancelled. Enhancements or additional services purchased after the initial sale are separate purchases and are in addition to and separate from the original sale. If a client cancels an enhancement the original sale is not cancelled.

16. Additional Services
Client may purchase at an additional monthly cost additional services offered by EGRESS. Additional monthly services may include, but are not limited to, Search Engine Packages (SEP), spam filters, and back-up software. Additional monthly services include a monthly fee that is incurred and billed every month beginning from the date of purchase of the additional service. EGRESS will Not Refund any fees incurred for additional services or paid by the Client prior to the cancellation effective date for the additional service. Any fees invoiced and incurred are valid and Client agrees to pay. Additional services purchased may be cancelled with 30 days written notice.

17. Email Accounts 
Based on the hosting support package purchased, email accounts are also provided. Email accounts may be set up and used immediately upon Client’s purchase of website. Client does not need to wait until custom website is live to use email accounts. To begin using email accounts Client should contact Technical Support at support@egressmedia.com .

18. Technical Support
EGRESS’ technical support department should be contacted at support@egressmedia.com for any concerns with Client email accounts or any problems with hosting or functionality of the website after the website is live.
If Client uses EGRESS’ technical support services, including but not limited to screen share sessions, Client acknowledges and understands that EGRESS does not warranty that technical support services will meet Client’s requirements or be error free. (See Disclaimer of Warranties and Limitation of Liabilities.)

19. Customer Service
Egress strives to offer the best service available. Customer service complaints or concerns should be emailed to service@egessmedia.com

20. Use and Storage 
Client acknowledges that EGRESS may establish general guidelines and limits concerning use of EGRESS’ services and may modify these guidelines at any time. Limits may include but are not restricted to, the maximum number of days that email messages or other content will be retained, maximum number of email messages that may be sent from or received by an account, the maximum size of any email messages sent and the maximum disk space that will be allotted on EGRESS’ servers on Client’s behalf. EGRESS periodically backs up the websites it hosts. However, Client acknowledges that EGRESS is not responsible for backing up Client’s website and data. Client should seek appropriate backup solutions. Changes made by Client using the editing tool or by EGRESS may be lost if data loss occurs after a scheduled backup by EGRESS.

21. Updates to Live Website/Design Time
Based on Client’s hosting package, EGRESS may provide 4 to 12 hours annually of free updates and changes or “design hours” that are available to Client to use after the website is live. After the website is live, Client may wish to make changes or updates to the website from time to time. Most changes can be made using EGRESS’ online editors. The online editors may not be available for all websites, or all pages of a website. Availability of the online editors is dependent upon the functionality and specifications required for the Client’s website. For changes that cannot be made with the editors, Client may use available EGRESS design hours. These changes must be requested through EGRESS’ Customer Service department at service@egressmedia.com . Design hours can be used for modifying the design or layout of the website. Design hours cannot be used toward the completion or modification of databases, custom programming, e-commerce or flash or other enhancements that must be purchased. Changes or updates that exceed the Client’s available “design hours” will be billed to the Client at the standard hourly rate.
EGRESS is not responsible for any changes Client makes to website, or if Client breaks the website. Time required by EGRESS to repair changes made by Client will be billed to Client at EGRESS’ standard hourly rate if it exceeds available “design hours”.

22. Domain Names Purchased/Hosting Agreement
Monthly hosting is billed every 30 days beginning from the date of sale. Monthly hosting is billed from the date of sale, regardless of the date the website goes live, because hosting costs are incurred immediately. Server space is secured for the developing website and/or for existing Client domain names. In addition, email accounts and support are available from the date of sale and are paid for with monthly hosting fees. Client agrees to a one year hosting commitment with EGRESS.

Domain names purchased by EGRESS and website designs, databases, stores, or programs created by EGRESS are the property of EGRESS until Client has paid all fees including one full year of monthly hosting. At that time ownership of the site and it’s functionality, and domain name may be transferred to the Client’s control upon receipt of the Client’s written request. Sham purchases of sites may not be transacted with the intent and/or result of having a site built, then transferring the site to another hosting provider. Clients may buy-out their hosting by paying 12 months of hosting in advance if they wish to transfer the domain name and content to Client’s control prior to one year of paid monthly hosting.

Upon transfer of domain and/or website to Client or another service provider, at anytime, Client agrees that EGRESS has met in full its obligation to Client, and EGRESS is released of all past and future obligations to the client. Additional work and/or hosting done for Client must be agreed to in writing and paid for by Client.

Domain names are purchased through a third party service. EGRESS cannot guarantee the availability of domain names and has no liability for a domain name not being available for purchase after the initial sale. If a domain name is not available for purchase EGRESS will assist the Client in selecting and purchasing an alternate domain name. Domain names already owned by the Client remain the property of the Client and renewal of the domain name is the Client’s responsibility. The renewal of any domain names transferred to the Client is the responsibility of the Client.

23. Marketing Representations
EGRESS makes no representations as to the marketing of Client’s products, services or sales. Client’s obligation to pay fees due to EGRESS are due at time of sale of website design and hosting services and are not contingent upon Client’s marketing of said website. Client is responsible for all marketing of Client’s website.

24. 10-Year Warranty
EGRESS provides a 10 Year warranty which is unheard of in the webdesign industry. We guarantee that your website will work correctly for 10 years from the date of launch. If any problems with the functionality of the site during that time EGRESS will fix it. This warranty is valid only on our hosted plans and a hosting plan must be in place for the full life of the website for this warranty to remain in effect. We are unable to guarantee sites hosted by clients or edited by clients as things beyond our control can change affecting the performance of the website.

25. Billing Policy
The initial design set-up fee is due and billed in full at the time of the original sale. (Installment payments may be accepted for the set-up fee only if agreed to in writing per the original invoice.)  Monthly hosting is billed and due every month beginning 30 days from the date of the original sale. The Client hereby requests that EGRESS renew and bill monthly hosting fees every 30 days, unless the Client cancels in writing after 12 months of monthly hosting fees have been paid.
Monthly hosting and additional services fees may be billed on the 1st or 15th of each month to coincide with EGRESS’ billing cycles. The amount of the initial design set-up fee and monthly hosting fees are detailed on the original invoice confirming amounts of sale. Monthly hosting amounts may vary depending upon the hosting package selected by Client.
EGRESS reserves the right to change prices at any time including monthly hosting amounts and hourly design fees.
EGRESS may accept payment via wire transfer, check, credit card and EFT debit from Client’s bank account. Upon Client’s authorization of payment to EGRESS via credit card, or EFT debit payment, Client thereby authorizes all recurring monthly hosting and/or additional services fees to be charged to the same method of payment, credit card or EFT account for future charges until such authorization is withdrawn by Client in writing.
The Client may change payment methods including credit card and EFT debit payments with 30 days notice. To change payment methods Client should contact EGRESS’ billing department. Client should not email new billing information for security purposes.

26. Billing Disputes
EGRESS charges up to a $50.00 fee for returned checks and a $300.00 fee to handle unauthorized credit card disputes. If  EGRESS does not receive payment in full when due, EGRESS may, to the extent permitted by the law of the state of the billing address on file for Client at the time, charge a late fee of up to 1.5% per month (18% per annum), or a flat fee of $5 per month, whichever is greater, on any unpaid balance. EGRESS may, to the extent permitted by the law of the state of the billing address on file for Client at the time account is sent to a collection agency, also charge Client for any collection agency fees and/or attorney’s fees billed to EGRESS for collecting from Client. EGRESS will not honor limiting notations made by a Client on a check.
If Client wishes to dispute a charge Client must first contact EGRESS’ billing department and must allow 10 business days for a response. To avoid any dispute about Client’s attempt to contact EGRESS, Client must send the request in writing to: 
Attn: Billing Department, Egress Media, Inc., 1029 East Ave, Blue Bell, PA  19422. Requests may be emailed to billing@egressmedia.com . If Client chooses to send request by email, a copy of the request must also be sent by mail as confirmation.
If Client initiates a credit card dispute the decision of the credit card company is made through an arbitration process and the decision of the credit card company shall be binding upon Client. (See Arbitration)

27. Termination/Cancellation of Services
EGRESS, at its sole discretion, may terminate its service and remove and discard any content, for any reason, including and without limitation, for lack of use, or if EGRESS believes Client has violated the TOS. EGRESS may also at its sole discretion and at any time, discontinue providing services, or any part thereof, with or without notice. Client agrees that any termination of access to EGRESS’ services under any provision of this TOS may be effected without prior notice and that EGRESS may deactivate or delete Client’s account and all related information files. Client agrees that EGRESS shall not be liable to Client or any third-party for any termination of services. Paid accounts that are terminated will not be refunded. In addition, accounts that become 30 days delinquent will be terminated. EGRESS also reserves the right to discontinue the designing of Client’s website at any time, at EGRESS’ sole discretion, with an appropriate refund to the Client. Under no circumstances is the refunded amount to exceed the amount collected by EGRESS.
If the Client cancels an account before the work is completed or site is live, a cancellation fee is retained per the Cancellation Fee and Refund Policy. Client agrees that all fees incurred and billed prior to cancellation effective date are valid and Client agrees to pay. Upon request for termination of services the website will be removed. A back-up copy of the website is not maintained by EGRESS.
Client agrees to pay all hosting fees and additional services fees owed from the time of sale until the cancellation effective date, and at a minimum for hosting fees for one year. Transferring a domain name to another provider or non-use of Client’s hosting account does not constitute termination of the account. Client must notify EGRESS in writing or via email to terminate the account services and avoid further monthly hosting charges. It is Client’s responsibility to secure confirmation from EGRESS that the request for termination has been received and no further hosting fees will be billed.
Requests for cancellation of website hosting services or additional services should be sent to the following address:
Attn: Billing Department, Egress Media, Inc., 1029 East Ave, Blue Bell, PA  19422
Requests may be emailed to billing@egressmedia.com . If Client chooses to send request by email, a copy of the request must also be sent by mail as confirmation.

28. Cancellation Effective Date
Client may terminate hosting services with 30 days written notice, after one full year of paid hosting. The effective date of cancellation is to be 30 days from the date of  EGRESS’ receipt of written notice to cancel. Any monthly fees scheduled to bill after receipt of written notice to cancel but before the effective date of cancellation are valid and client agrees to pay.
If Client has not paid all design, enhancement, hosting and additional services fees due, such fees are due in full at the time of cancellation and Client authorizes EGRESS to collect any outstanding fees due, subject to the Cancellation Fee and Refund Policy. Client understands any pending billing for design fee installments previously agreed to will not be cancelled.

29. Cancellation Fee and Refund Policy
WEBSITE DESIGN/DEVELOPMENT - Refunds of the fees paid for development of the website may be issued on accounts cancelled within 90 days of the initial sale and prior to the completion of the website according to the following schedule:
A)  A minimum of a 50% cancellation fee will be retained by EGRESS on cancelled accounts even if no work has been started and no content yet submitted by the Client.
B)  A minimum of a 75% cancellation fee will be retained by EGRESS on cancelled accounts if work has been presented to the Client; or EGRESS has made multiple attempts to work with the Client, and Client has not responded to those attempts.
C) A 100% cancellation fee will be retained by EGRESS and NO REFUND issued if any changes and/or modifications requested by the Client have been completed by EGRESS. No Refund will be issued on any website cancelled after services have been rendered, including but not limited to, the design work having been completed and/or the website taken live.
D) 100% cancellation fee will be retained and NO REFUND will be issued by EGRESS if Client cancels after 90 days from the initial sale.
MINIMUM CANCELLATION FEE – Client agrees that a minimum cancellation fee of 50% will be retained by EGRESS on all cancelled accounts even if no work has been started. The cancellation fee is charged to compensate EGRESS for up-front expenses and services rendered, including but not limited to, costs incurred for the purchase of domain name(s) for developing the website, securing server space, creating the temporary website or space saver, employee expenses, marketing, and overhead costs.

ENHANCEMENT SALES - A 100% cancellation fee will be retained by EGRESS and NO REFUND will be issued once work has begun on any enhancements purchased, including, but not limited to, databases, programming, logos, flash, galleries, rollovers, e-commerce stores etc. Client agrees that a minimum cancellation fee of 50% will be retained by EGRESS on all cancelled enhancement purchases if cancelled within 90 days of the enhancement sale and if work has not yet begun. NO REFUND will be issued by EGRESS if client cancels after 90 days from the enhancement sale. Enhancements or additional services purchased after the initial sale are separate purchases and are in addition to and separate from the original sale. If a client cancels an enhancement the original sale is not cancelled.
MONTHLY HOSTING – Client agrees that there is NO REFUND of monthly hosting fees or monthly additional services fees incurred or paid by the Client prior to cancellation date.

Client agrees that all fees incurred and billed prior to cancellation date are valid and Client agrees to pay. (See Termination).

30. Account Transfer
Requests for transferring the ownership of a website or hosting account from Client to a new owner must be completed in writing by both the current account owner and the new designated owner.  The transfer is not valid until a signed request is received by EGRESS in writing which is to include payment authorization and new billing account information from the new owner, documentation of the ownership transfer (purchase agreement etc), documentation of copyright transfer, and acceptance of  EGRESS’ TOS by the new Owner. 

31. Egress Media Proprietary Rights
Client acknowledges and agrees that EGRESS’ services may contain proprietary and confidential information that is protected by intellectual- and proprietary-rights laws. Client agrees to not reproduce, duplicate, copy, sell, resell or exploit any portion of EGRESS’ services.

32. Use of Client Information
Client hereby agrees that any information or ideas submitted to EGRESS by any means may be used by EGRESS without compensation or liability to Client for any purpose whatsoever, including but not limited to, developing websites, databases, e-commerce and developing, manufacturing and marketing other products. This provision does not apply to Client content or to personal information that is subject to EGRESS’ Privacy Policy.
Client herby gives permission to EGRESS to use samples or links to Client’s custom website designed by EGRESS for marketing and advertising purposes, including but not limited to, use in EGRESS’ online portfolio.

33. Third-Party Services
From time to time third parties may offer service to EGRESS’ clients. Use of such third-party services will be at Client’s own risk and subject to the terms and conditions of those third parties. EGRESS does not represent nor warrant that use or access to any third-party services will be compatible, uninterrupted, error free, without defects or that Client will be able to access EGRESS’ services. Client also agrees that EGRESS is under no obligation to provide Client with any enhancements, updates, or fixes to make EGRESS’ services accessible through any third-party applications.

34. Contract Service Providers
EGRESS may contract with Contract Service Providers to complete a portion, or all of the Client’s custom website. The Client agrees not to do business directly with the Contract Service Provider, nor to remit payment to the Contract Service Provider or any EGRESS employee directly for services. All payments for services rendered must be made directly to EGRESS. Contract Service Providers are required to enter into employment contracts and to follow company policies and procedures. Contract Service providers are provided with only the information needed to complete the design or development portion of the Client’s website and do not have access to Client’s personal information including payment information.
 
35. Disclaimer of Warranties
CLIENT’S USE OF EGRESS’ SERVICES IS AT CLIENT’S OWN RISK. EGRESS’ SERVICES ARE PROVIDED “AS IS”. EGRESS DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. EGRESS DISCLAIMS ANY WARRANTIES REGARDING EGRESS’ SERVICES INCLUDING THAT THEY WILL MEET CLIENT’S REQUIREMENTS, THAT THEY WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. EGRESS DISCLAIMS ANY WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF EGRESS’ SERVICES, INCLUDING RESULTING SALES AND WEB TRAFFIC. EGRESS DISCLAIMS ANY WARRANTIES REGARDING THE MARKETING OF CLIENT’S PRODUCTS, SERVICES, SALES, OR WEBSITE. EGRESS DISCLAIMS ANY WARRANTIES REGARDING THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED, ADVERTISED OR OBTAINED THROUGH EGRESS’ SERVICES, OR LINKS PROVIDED BY EGRESS’ SERVICES, AS WELL AS FOR ANY INFORMATION OR ADVICE PROVIDED BY EGRESS OR OBTAINED THROUGH LINKS PROVIDED THROUGH EGRESS’ SERVICES.
CLIENT UNDERSTANDS AND AGREES THAT ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF EGRESS’ SERVICES ARE DONE AT CLIENT’S OWN RISK AND THAT CLIENT WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO CLIENT’S COMPUTER SYSTEM OR LOSS OF DATA OR OTHER LIABILITY THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL.
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. THE ABOVE EXCLUSIONS MAY NOT APPLY TO CLIENT.

36. Limitation of Liability
CLIENT UNDERSTANDS AND AGREES THAT EGRESS, IT’S SUBSIDIARIES, AFFILIATES, OFFICERS, AND EMPLOYEES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, (EVEN IF EGRESS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). SUCH LIMITATION OF LIABILITY SHALL APPLY WHETHER THE DAMAGES ARISE FROM THE USE OF OR INABILITY TO USE EGRESS’ SERVICES, RELIANCE ON EGRESS’ SERVICES, OR FROM THE INTERRUPTION, SUSPENSION, OR TERMINATION OF EGRESS’ SERVICES (INCLUDING SUCH DAMAGES INCURRED BY THIRD PARTIES.)  THIS LIMITATION SHALL ALSO APPLY, WITHOUT LIMITATION, TO THE COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES RESULTING FROM PRODUCTS OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED THROUGH EGRESS’ SERVICES OR FOR UNAUTHORIZED ACCESS TO OR ALTERATION OF CLIENT’S DATA OR TRANSMISSIONS AND ANY STATEMENTS OR CONDUCT OF A THIRD PARTY OR ANY OTHER MATTERS RELATING TO EGRESS’ SERVICES. SUCH LIMITATION SHALL FURTHER APPLY, WITH RESPECT TO THE PERFORMANCE OR NON-PERFORMANCE OF SERVICES OR ANY INFORMATION OR MERCHANDISE THAT APPEARS ON, OR IS LINKED IN ANY WAY TO EGRESS’ SERVICES.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO CLIENT.
Without limiting the foregoing, under no circumstance shall EGRESS be liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces or causes beyond its reasonable control, including without limitation, internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, or other casualties, illness, accidents, acts of nature, war, governmental actions, orders of domestic or foreign courts or tribunals, non performance of third parties, or loss of or fluctuations in heat, light or air conditioning. EGRESS’ full and complete liability, for any reason whatsoever, shall be limited to the full refund of all monies paid to EGRESS.

37. Tort Claims
Client waives all tort claims against EGRESS, it’s subsidiaries, affiliates, officers, employees and agents. The relationship between the parties is contractual in nature only. Client waives any tort claims that arise by act, or omission.

38. Indemnification
Client agrees to defend, indemnify and hold harmless EGRESS, its directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees that may arise or result from any content Client submits, posts, transmits or makes available through EGRESS’ services, from any product sold by Client, its agents or employees or assigns, from any service provided or performed or agreed to be performed by EGRESS or from Client’s violation of the TOS or Client’s violation of any rights of another. Client further agrees to defend, indemnify and hold harmless EGRESS, its directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees, arising from or related to contracts, representations, agreements, promises, etc, made between Client and third parties, or arising from or related to Client’s negligence toward third parties.

39. Notice
Unless otherwise specifically provided, all notices required or permitted by this Agreement shall be in writing and in English and may be delivered personally, or may be sent by email, facsimile or certified mail, return receipt requested, to the address set forth below. If Client chooses to send request by email or facsimile, a copy of the request must also be sent by mail (to the address below) as confirmation of the request.
Egress Media, inc.
1029 East Ave
Blue Bell PA 19422
Attn: Customer Service

40. Contact Egress Media
Client may contact EGRESS at 877-230-8518 M-F from 8:30 –5:00 EST. Client may visit our website at www.EgressMedia.com at any time. Client may also email EGRESS at the following department email addresses:

41. Negative Comments/Slander
Client specifically agrees not to engage in negative comments or slander regarding EGRESS, including but not limited to publishing, or causing to be published, complaints or derogatory comments regarding EGRESS in any format, including but not limited to, print, newspaper, television, radio or on internet complaint sites, blogs or other public internet forums. Should there be a breach of this condition EGRESS will be entitled to liquidated damages in the amount of $2,500.00 for each publishing or posting. If said breach occurs on an internet complaint site each hit to that website will be considered an individual breach of this condition, and subject to additional liquidated damages of $100 per occurrence. Further, EGRESS shall be entitled to litigate this matter, and obtain the money damages together with injunctive relief. The prevailing party to that litigation shall be entitled to an award of attorney’s fees.

42. Severability
In the event that any provision hereof is found invalid or unenforceable pursuant to judicial decree or decision the remainder of this Agreement shall remain valid and enforceable according to its terms.

43. Jurisdiction
The TOS agreement shall be governed by the laws of the State of Pennsylvania. All legal proceedings are to be submitted exclusively to the jurisdiction of the courts in the State of Pennsylvania, County of Norristown.

44. Arbitration
In lieu of litigation, Client agrees to binding arbitration if requested by EGRESS. Arbitration will be through the Better Business Bureau or other neutral third-party Arbitrator to be selected by EGRESS. If Client initiates a credit card dispute the decision of the credit card company is made through an arbitration process and the decision of the credit card company shall be binding upon Client. (See Billing Disputes)

45. Governance
EGRESS may investigate any reported violations of this agreement, its policies or any other complaints and take any action it deems appropriate to protect its systems, facilities, Clients, and/or third parties.

46. General Information
This Agreement constitutes the entire understanding and contract between the parties and supersedes any and all prior oral or written agreements (including, but not limited to, any prior versions of the TOS). Any modifications to this agreement must be in writing and signed by an authorized officer of EGRESS. All representations not in writing are null and void. Written agreements may include, but are not limited to, emails and electronic acceptance of this Terms of Service.
Client agrees that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of Egress’ services or the Terms of Service must be filed within one (1) year after such claim or cause of action arose or be forever barred. The section titles in the TOS are for convenience only and have no legal or contractual effect.
All logos and tag lines listed on the Egress site remain the property of their respective owners.  Any work Egress has produced may be used in the portfolio section of the Egress site to demonstrate past work. 

47. 90-Day Satisfaction Guarantee
EGRESS provides a 90-day satisfaction guarantee. EGRESS will continue to change and modify the Client’s website to Client’s liking, within 90 days from the date of sale or until the website is taken live, whichever comes first, at no additional cost. Changes to the website made after 90 days from the date of the initial sale, or after the website is taken live, will first be billed to the Client’s design time hours available based upon the monthly hosting package purchased by the Client. Changes to the website that exceed the design time hours will be billed to the Client at EGRESS’ standard hourly rate over and above the initial design fee paid. EGRESS does not guarantee that the website designed will be exactly what the client has envisioned. EGRESS’ best effort will be given for the 90-day satisfaction guarantee but EGRESS is not obligated to complete multiple redesigns or modifications. While EGRESS may agree to make requested changes and to bill the Client’s design time or bill the Client directly, EGRESS is not obligated to complete Client requests or changes outside of the 90-day satisfaction period. If EGRESS does not agree to Client requests or changes, Client agrees and is still obligated to pay all fees incurred and due.